Processing & Delivery Times
- -Order processing: We normally hand your package over to the courier within 24 hours (counted from the moment payment is confirmed).
- -Within the EU: 2–4 business days.
- -International destinations (outside the EU – USA, Asia, Australia etc.): 4–7 business days. In rare cases, extra delays may occur due to customs clearance.
-Current Free Shipping Promotion Under our limited-time offer (valid until further notice), we provide free shipping on every order starting from February 1, 2026 – regardless of the order value or delivery destination. Enjoy luxurious delivery with no extra charges!-
Tracking Your Order As soon as your package is prepared and handed over to the courier, we immediately send you the tracking number or direct link by email. You can monitor the real-time status of your shipment at any time on the courier’s website (DHL, FedEx or UPS tracker) or directly in your account on our site.
Shipping Fees (after the current promotion ends) Once the promotion expires, the following standard rates will apply:
- -Within the EU: €10 shipping fee for orders under €99; free shipping on orders of €99 and above.
- -International (outside the EU): €20 shipping fee for orders under €199; free shipping on orders of €199 and above. (The final shipping cost is always shown clearly at checkout and depends on weight, destination country, and any active offers.)
Returns
- -You have a 14-day cooling-off / return period in accordance with EU consumer protection rules.
- -The cost of returning the item is usually paid by the customer (except when the product is defective or damaged – in those cases we cover the return shipping).
- -If you return the complete order and originally paid for shipping, we will refund the shipping fee as well. Please note that any customs fees you may have paid on international returns are non-refundable. For step-by-step instructions, please visit our “Returns” page.
If you have any questions about shipping to a specific country, a particular courier, or your order in general, don’t hesitate to reach out: info@nadanoir.com or via WhatsApp. Your luxury deserves flawless delivery!
